What we collect
Browsing data (only with your consent): page paths, time on page, referrers, browser and device type, and IP address. The IP address is used to determine your region so we can serve the right language and support channel; we do not build personal profiles.
Inquiry data: your chat conversations, the contact details and questions you submit through forms, with IP address and timestamps.
Cookies and local storage: functional preferences such as language (gc_locale), your privacy choice (gc_consent), and your chat session (so the conversation survives page changes).
How we use it
To answer your inquiries, improve our website and service workflows, and review anonymous traffic trends.
We never sell your data. We share it only when necessary to deliver a service (e.g. authorities, testing labs) and with your confirmation.
Storage and retention
Website and inquiry data is stored on our servers in the United States and synced to our internal business system for customer relationship management.
Inquiry and conversation records are kept for the duration of the business relationship; anonymous browsing statistics are kept in aggregate form. On verified request, we will delete or anonymize your data.
Third parties and processors
Human customer support runs through WeCom (WeChat Work). When you request a human agent, your conversation is relayed to our WeCom account so our team can reply.
Hosting and content delivery use infrastructure providers such as Tencent Cloud, which process data only on our behalf and for no other purpose.
Your choices and rights
You can decline browsing-data collection; the website works the same and we will not run behavioral statistics.
You may request access, correction, or deletion of your personal data, or withdraw a previously given consent, at any time.
Contact us
Questions about this policy or our data handling: info@glocomply.com (business) or support@glocomply.com (support).
